Data protection

Data Protection Notice

This privacy policy describes the types of information we may collect from you or that you may provide when you use our products and services, when you visit our website, (www.daim.tech), or provide us with information at any public events or business contracts with DAIM GmbH. Furthermore, you agree to our practices for collecting, using, maintaining, protecting, and disclosing that information.

DAIM GmbH is the data controller of your personal data that you provide on the website. We may be contacted in any manner stated in the “Contact Information” section of this privacy policy.

Purposes for which we process your personal data

We use information that we collect about you or that you provide to us, including any personal data:

to carry out our obligations and enforce our rights arising from any contracts, including support, billing and collection
to provide you with information, products, or services that you request from us (including activation keys necessary to use our products and services you install on your own computers and networks)
to invoice you for our products and services that you order
to notify you about any product changes or services we offer or provide
for any purpose required by law and
for any other purpose with your consent and
to perform succession planning.

With your consent, we may also use your information to contact you about our goods and services that may be of your interest. If you wish to consent to this use, please check the relevant box located on the form on which we collect your data. If you wish to change your choice, you may do so by sending us an email to the address announced in our contact information.

Source of personal data

We collect personal data

on our website,
in emails, texts, and other electronic messages between you and our company,
that you provide at marketing, trade shows, training registrations, and other business events, and
that you provide as part of an agreement between you and DAIM GmbH for our products and services.

Categories of data

We process the following categories of data:

Data by which you may be personally identified. Specifically, we collect your name, postal address (if you are an individual using our products and services), e-mail address, telephone number and financial account information (for payment only).

We collect this information directly from you when you provide it to us (e.g. by filling in forms on our website, or information that you provide as part of an agreement for our products and services, or records and copies of you if you contact us for support).

We also receive data from third parties, for example, our business partners that helps us provide our products and services to you.

We also process data that is about you but individually does not identify you. Specifically, we collect your job title, employer name and contact information, and unique identifiers that identify your computer equipment (e.g. IP addresses, internet service provider, make and model of equipment and activation keys).

As you navigate through and interact with our website, we may also use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns such as

details of your visits to our Website, specifically traffic data, logs and other communication data and the resources that you access and use on the website
Information about your computer and internet connection, specifically your IP address, operating system, and browser type

The information we collect automatically helps us to improve our website and to deliver a better and more personalized service by enabling us to:

estimate our audience size and usage patterns
store information about your preferences, allowing us to customize our website according to your individual interests
speed up your searches and other similar functions available on our website and
recognize you when you return to our website

This provision of personal data is voluntary. Please read this policy carefully to understand our policies and practices. If you do not agree with our policies and practices, you may not be able to use our website or our products and services. This Privacy Policy may change from time to time. Your continued use of our website or our products and services after we make changes is deemed to be acceptable of those changes, so please check this privacy policy periodically for updates.

Lawful basis for processing your personal data

If you are in the European Union, the processing of your Personal Data is lawful only if it is permitted under the applicable data protection laws. We have a lawful basis for each of our processing activities:

Legitimate interests: We will process your personal data as necessary for our legitimate interests. Specifically, we process your personal data to facilitate communication between DAIM GmbH and you, to improve our website, products and services, to safeguard our IT infrastructure and intellectual property, to detect and prevent fraud and other crime and to promote our business and to provide you with information that you request from us.
To fulfill our obligations to you under our contract: We process your Personal Data to fulfill our obligations according to our contract to deliver our goods and services.
As required by law: We may also process your personal data when we are required to by law, to comply with government inspection, audits and other valid requests from government or other public authorities, to respond to legal process such as subpoenas when we belief that such requests meet the applicable legal standards, or as necessary for us to protect our interests or legal rights and remedies (for instance, when necessary to prevent or detect fraud, or attacks against our network), defend litigation, and manage complaints or claims, and
Consent: By using our website or entering an agreement with DAIM GmbH to provide you with our products and services, you consent to our privacy policy. If you do not consent to this privacy policy, please do not use the website, or enter into an agreement with DAIM GmbH.

Automated decision making

DAIM GmbH generally does not use any automated decision-making processes on your personal data.

Information transfer

We may disclose personal data as described in this privacy policy:

to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them. Specifically, these entities provide IT and infrastructure support services (including hosting providers), shipping, billing and collections, and other similar business services
to fulfill the purpose for which you provide it. For example, if you give us personal data through the “Contact Us” feature on the website or to open a support ticket, we will transmit the contents of that email and your email address to the appropriate contact person to answer your request
to your employer and/or the administrator for your account
with your consent and
to a buyer or other successor in the event of a merger, divestiture, restructuring, dissolution, or other sale or transfer of DAIM GmbH, in which personal data held by DAIM GmbH about our customers is among the assets transferred

We may also disclose your personal data to third parties:

to comply with any court order, law, or legal process, including to respond to any governmental or regulatory request
to enforce or apply our terms of use and other agreements, including for billing, support and collection purposes and
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of DAIM GmbH or others. This includes exchanging information with law enforcement and with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Consent to processing of personal data in countries outside the EU

Your personal data is transferred by DAIM GmbH to another country only if it is required or permitted under applicable data protection law and if there are appropriate safeguards in place to protect your personal data.

In order to provide our website, products and services to you, we may send and store your personal data outside of the EU including the United States. Accordingly, your personal data may be transferred outside the country where you reside or are located, this is only including countries that provide an adequate level of data protection (EU-U.S. Privacy Shield Framework).

Data security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the Internet is not completely secure. Any transmission of personal data is at your own risk. We are not responsible for circumvention of any security measures contained on the website.

Data retention periods

DAIM GmbH will retain your personal data for the entire time of an ongoing business relationship. After this, we may retain your personal data

for as long as necessary to comply with any legal requirement
on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures
for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies and
for data that has been aggregated or otherwise rendered anonymously in such a manner that you can no longer be identified

Your rights in connection with your personal data

Applicable data protection laws may provide you with certain rights of your personal data, such as

to check whether and what kind of personal data we hold about you and to request copies of such data
to request correction, supplementation and or deletion of your personal data that is inaccurate or processed in non-compliance with applicable requirements
to request us to restrict the processing of your personal data
in certain circumstances, to object for legitimate reasons to the processing of your personal data, or to revoke consent previously granted for the processing
to request data portability
to know the identities of third parties to which your personal data is transferred and
to lodge a complaint with the competent authority

Data protection declaration for the use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a server transferred to Google in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link (https:// tools.google.com/dlpage/gaoptout?hl=de) and install the available browser plugin.

You can find more information on terms of use and data protection at https://www.google.com/analytics/terms/de.html or at https://support.google.com/analytics/answer/6004245?hl=de. We would like to point out that on this website Google Analytics has been expanded to include the code “gat._anonymizeIp();” in order to ensure that IP addresses are recorded anonymously (so-called IP masking).

Social Media

At DAIM GmbH, we use the social media channel LinkedIn

to contact our customers and potential customers
to provide you with current information about our company
to inform you about our events
to advertise our products and services
to provide you with posts on industry-related topics

When using social media, we and the operator of the social network process personal data of the visitors to our fan pages. Protecting your personal data is very important to us. We therefore always treat your personal data as confidential and in compliance with the relevant data protection regulations, in particular the EU’s General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Austrian Telecommunications Act (TKG).

LinkedIn

The LinkedIn privacy policy is available at the following link: https://www.linkedin.com/legal/privacy-policy?_l=en_GB. The data controller responsible for the processing of personal data is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. You can use the following link to contact LinkedIn: https://www.linkedin.com/help/linkedin/ask/PPQ?lang=en. You can contact the LinkedIn data protection officer here: https://www.linkedin.com/help/linkedin/ask/TSO-DPO.

DAIM GmbH uses the newsletter distribution platform “Brevo” formerly “Sendinblue”, a company based in Germany (Sendinblue GmbH, 10179 Berlin, Köpenicker Straße 126). The privacy policy of Sendinblue can be found here: https://de.sendinblue.com/legal/privacypolicy/

Contact information

If you have any questions, concerns, complaints or suggestions regarding our privacy policy, please contact us:

DAIM GmbH

Linzer Straße 2-6

4320 Perg

Austria

voice: +43(0)7262 20522

mailto: office@daim.tech

Alternatively, you may also contact our person in charge:

Michael Aichinger